Virali Modi, who had earlier filed a petition addressed to the Railway Minister Suresh Prabhu to implement disabled-friendly measures in Indian Railways, wrote on February 27, “Chennai Central was the first railway station to make changes for those with disabilities, after seeing my petition. They “partnered” with a local hospital and introduced foldable wheelchairs that are small enough to fit inside the coach!” 

She added, “Chennai Central did this independently, without any instruction from Suresh Prabhu.” Virali’s experiences of being groped and manhandled thrice by porters helping her board the trains, prompted her to file the petition. “I am a disabled woman living in Mumbai who loves to travel. I have had to wear a diaper because I couldn’t use the train bathroom. And when I needed to change that diaper, I had no privacy and had to wait for hours for the lights to go off at night. The railways treat the disabled as a piece of luggage. This needs to stop!” she mentioned in the petition, which garnered a huge response. 

Ummul Khair (39), a person with disability, said she relied on passengers to help her disembark the train. “We can’t use a wheelchair inside the train. So, I had to rely on porters to help us get on the coach, especially if I’m travelling alone. Moreover, the porters charge quite a lot and often get into fights among themselves as to who will get this business. Moreover, I never travel in the compartments demarcated for persons with disability. There is little safety, as anyone can enter the compartment, if left unlocked,” she said, adding that there’s a lot more left to be done to make travel safe for persons with disability. 

For Smitha Sadasivan, a member of the Disability Rights Alliance (DRA), grievance redressal mechanism process too should be made disabled-friendly. “I was returning to Chennai from Bengaluru on February 27, when my bag was stolen. There was no way I could get down at the station and file a complaint. I had to return to Chennai and file an FIR after much trouble. The helplines were not helpful, as there was no response. The counters too were inaccessible,” she said.