CHENNAI: In the wake of the derailment of Train No. 12551 SMVT Bengaluru – Kamakhya AC Superfast Express near Nergundi Railway Station in Cuttack, the Chennai Division of Southern Railway has established help desks across key stations to assist passengers.

The derailment occurred under the jurisdiction of the Khurda Road Railway Division. In response, help desks have been set up at Chennai Central, Perambur, Katpadi, and Jolarpettai railway stations.