Chennai

Some are irked at not receiving periodic SMSs when money is deposited in their accounts. Even when money is withdrawn through ATMs, messages are skipped every once in a while. A bank official seeking anonymity said, “Banks fix a certain threshold when it comes to SMS alerts, like if amounts of Rs 5,000 or above are deposited.  Traffic density is a reason for delayed SMS when money is withdrawn.”

Another problem customers face is the ATM refuses access to a card stating it to be ‘expired.’ When RM Esther had this experience a day ago, she had to go to the bank where they handed over a new card and told her that the new card was valid for 6 years. “The old card was valid only for 2 years to ensure its safety” they added.

“The bank should have informed me about the two-year validity when they issued the card” she added.