CHENNAI: A day after granting the salesmen a substantial hike but also warning them of strict action if the constant complaints of overcharging continued, the Tamil Nadu State Marketing Corporation (Tasmac) launched a 24x7 helpline for consumers to report complaints about its retail outlets and services.
According to officials, consumers who have complaints may call 1800-889-2015 or send complaints and queries through WhatsApp at +91-7397720230. The numbers have been operational from August 31 (Monday), officials said.
The corporation has also listed its official accounts on all social media platforms, including Facebook, X, Instagram, and YouTube as channels for public grievances. Complaints received through these platforms will be forwarded to the concerned officials and monitored for appropriate action and resolution, it said.
The move came a day after Prohibition and Excise Minister K Vignesh announced a second salary hike for Tasmac employees within 100 days of taking office, with the revised pay coming into effect from September 1. Announcing this in the Assembly on Monday, the minister said the move was aimed at preventing MRP violations at outlets.
The corporation has also listed its official accounts on all social media platforms, including Facebook, X, Instagram, and YouTube as channels for public grievances
“Under the TVK-led government, Tasmac workers found fleecing violations will face a three-month suspension from service,” he said. “Repeat violation will result in dismissal. The government will not tolerate corruption.”
Tasmac salesmen collecting additional amount from customers have been a chronic issue dogging the State-run retailer for years, an issue that took political tones during the Assembly election campaign after the TVK alleged that a part of the loot was being sent to V Senthilbalaji, the minister in charge of the department. Though the election is long over, the allegations are yet to die down, with the issue figuring during the discussions in the Assembly on Monday.
Meanwhile, the staff and unions representing them say they are forced to collect the extra cash due to various issues ranging from paltry salary to being forced to pay up for the upkeep of the shops, facilities, and even electricity bill.