CHENNAI: The recently renovated Manali Lake, inaugurated just days ago after a Rs 10.41 crore makeover, has become an instant hotspot for denizens. However, families expecting the place to be a relaxing fun retreat on Kaanum Pongal, quickly became frustrated and exasperated, thanks to defunct online systems and inadequate facilities that were overwhelmed with the number of visitors
A DT Next visit to the 29-acre facility revealed a stark contrast between intention and execution.
Despite a prominent stand urging visitors to ‘skip the line’ via the TTDC online booking portal, scanning the QR code yielded a message stating ‘no slots available’. This forced hundreds to endure long, serpentine queues under a sun, with arguments frequently erupting due to queue-jumping.
Also, the single food and ticket payment counter offered little respite from the heat. Rajalakshmi, a visitor from Moolakadai, pointed out, “The fare is normal, but they need separate counters for men and women and proper seating in the waiting area.” Her complaint underscored a lack of basic crowd management planning for the 15 new boats now operating.
Further confusion ensued at the boating jetty. After waits exceeding 30 minutes, many were informed that eight-seater boats had a two-hour delay. By 3:15 pm, most boating was abruptly closed for the day, except for a solitary Rs 800 single-seater option—a far cry from the advertised 9 am to 6 pm schedule. “We came as it was informed till 6 pm. We’re going back now,” a disappointed visitor stated.
A police official on duty acknowledged the chaos, citing the sheer volume of people. While food stalls were present, options were limited, adding to the inconvenience. Officials confirmed the massive demand, with tickets worth Rs 3 lakhs sold in just two days.
When contacted, a TTDC official acknowledged the weekend teething troubles. “We closed online booking on Saturday as the crowd was high. Managing both online and offline queues together was difficult,” the official added. “From Monday, all issues would be sorted, and we are planning to increase food facilities.”
While the renovated lake’s popularity is undeniable, Saturday’s disorder highlights a significant gap between infrastructure investment and visitor experience management.