Norms for air travel refunds to be revised

The move also comes after domestic air passengers’ body Air Passengers Association of India (APAI) had written to the civil aviation ministry and aviation regulator DGCA to address these issues including adequate compensation to fliers in the eventuality of their flight getting cancelled or delayed. 

At present, passengers get between Rs 2,000-4,00 depending upon the duration of the delay. In the case of denied boarding also, the compensation ranges in the same amount. “We are revisiting regulations concerning these issues,” a senior official said. 

The revamped norms are expected to be made public soon, the official added. Significantly, after domestic airlines including the largest airline by market share IndiGo and Government-run Air India hiked its cancellation charges, Directorate General of Civil Aviation had sought an explanation from the carriers over the issue. 

“We have been trying to compare (ticket cancellation charges) with international trends and like that... It (analysis of cancellation charges) will take more time,” DGCA chief M Sathiyavathy had said last month.