Freshdesk, Rolo create SMB solution

Recent research indicates that worldwide SaaS revenues from SMBs (Small & Medium Businesses) alone is set to grow to $76 billion before 2020, with mobile first revenues occupying a lion’s share. 

Rolodesk will help SMBs and start-ups provide world class Freshdesk support without leaving the dialler on their mobile phones. 

“Owners and founders in SMBs and start-ups do everything from sales to customer support. The Freshdesk-Rolo integration will eliminate the need to learn another software by bringing Freshdesk to the dialler. With Rolodesk, SMBs can differentiate themselves in a competitive landscape by providing world class Freshdesk support,” said Ganesh Ram Natarajan, Senior Director - Marketplace, Freshdesk. 

Rolodesk also introduced the concept of a Roloscope. With the Roloscope, agents can get a complete history of the customer that they are speaking with at the touch of button. 

“SMBs and start-ups rely on extraordinary customer support to differentiate themselves. Knowing why a customer is calling before answering a call can improve customer satisfaction thereby offering a real competitive advantage”, said Murali Rangarajan, Co-Founder and CTO of Rolo. “Freshdesk’s marketplace is a powerful ecosystem that helps developers reach businesses worldwide and we are delighted to be a part of this journey.”