Aadhaar-mobile number linking to become simpler for existing mobile subscribers

The process of reverification of existing mobile subscribers using Aadhaar is set to become simpler and more convenient, according to an official source.

The government has initiated a series of measures, including allowing reverification at subscribers’ doorstep and One Time Password-based authentication of existing users, to make the entire exercise easier for telecom subscribers.

Telecom operators have been directed to offer facility for reverification at the subscribers’ doorstep for convenience of those with disablity, illness or old age, the source familiar with the development told PTI.

Operators have been asked to put in place an online mechanism (through website, and other means) for people to request for such service.

It has also enabled Aadhaar OTP-based authentication for reverification of the existing mobile users. Telecom service providers have been instructed to initiate a scheme to use OTP based reverification of mobile subscribers using SMS or IVRS or on their mobile app.

“This means that if one mobile number is registered in Aadhaar database, then the OTP method can be used for reverification of that number as well as other mobile numbers owned by the subscriber,” the source pointed out.

Nearly 50 crore mobile numbers are already registered in Aadhaar database, and the OTP can be leveraged for reverification in all of these cases, the source added.

In case of agent-assisted biometric authentication for SIM reverification or issuance, telcos have been asked to ensure that full e-KYC details of subscribers are not made visible to the agent. Nor should data be stored on the agent’s device, the source added.

In the current dispensation, e-KYC data of the subscriber including photograph is visible to the agent of the telecom operator.

The slew of measures being undertaken are aimed at improving ease of reverification and its success rate, the official added.

The source pointed out that some residents, especially senior citizens, found it difficult to verify their identity using fingerprint-based Aadhaar authentication. Also, there were cases where residents — those bed ridden, ill or physically challenged — were unable to visit the service points of telecom service providers.

Telecom operators have also been directed to deploy iris devices at “appropriate number of service points” so subscribers have access to iris authentication “within a reasonable geographical distance”.

This will be useful for people who face problem with fingerprint authentication, owing to poor fingerprint quality, disability or old age, the source explained.

Aadhaar-based e-KYC is essential for subscribers going for new SIMs. Further, the government has asked mobile operators to reverify existing prepaid and postpaid customers, with the help of the 12-digit number. The reverification exercise is scheduled to be completed by early 2018.