Dial ‘1100’ for solution to all your grievances

The ‘Amma Call Centre’, which will work 24X7 365 days a year, was launched by the Chief Minister here through video-conference. 

The Jayalalithaa government that has been already providing many affordable services to the people in the name, ‘Amma’, including the hugely popular ‘Amma Canteens’, through which subsidised food is given, and ‘Amma Mineral Water’, among others. 

The latest initiative was aimed at ensuring quick response to people’s grievances wherein the public can dial ‘1100’, a toll-free number, at any point of time in the day and register their problems, a government release here said. 

The Chief Minister’s Special Cell is already involved in addressing people’s issues by referring petitions and letters to respective departments and with the ‘1100’ facility, this process would be expedited, it said. 

The details of the callers and the issues reported by them would be registered in a computer and referred to the relevant department for action through e-mail, SMS and telephone, it said, adding, the callers would also be informed of the details through SMS like which department and official their issue had been referred to. 

“The action taken on the grievance will also be shared with the caller through SMS,” it said. 

Equipped with latest technology like Computer Telephony Integration and Voice Logger System, the centre will initially handle up to 15,000 calls a day, with 138 operators recruited for the purpose. Their numbers will be expanded based on the requirement.