Residents have teamed up with various organisations to conduct an awareness day on January 6 at the Chitlapakkam Community Hall. Sunil Jayaram, a resident of Chitlapakkam, said that one of the reasons why civic issues are not resolved speedily is because citizens don’t complain. “If there is a pothole, people will drive around it. If the water supply is interrupted, they opt for private lorries. But as a group of residents who have been addressing civic issues, we have solved several problems using tools such as CM Cell, e-services for town panchayat and RTI, which have been quite effective. Through this program, we wanted to send out a message to the residents that it is easy to register a complaint and see the civic issue resolved,” said the member of Chitlapakkam Rising.