Indian users shoot 37,173 complaints to Google in July, up 13%

NEW DELHI: Google received a record 37,173 complaints from users in July of this year in India (up by more than 13.6 percent since June), in compliance with the new IT Rules, 2021, while the company also removed 6,894,457 pieces of negative material in India in the same timeframe.

The majority of the complaints received from Indian users were related to copyright infringements (35,341) and other categories included trademarks court orders graphic sexual content circumvention, and more.

The company received 37,173 complaints from private users through designated channels in the United States in the same timeframe in relation to content from third parties that could be in violation of the local law or personal rights across various Google platforms.

The month of July saw a significant increase in both the volume of complaints, as well as the removal of content taken by Google in India.

The amount of content pieces removed increased by 7.6 percent.

“The complaints are made up of different types.

Certain requests could be based on the violations of intellectual property rights whereas others assert that they are in violation of local laws that ban certain different kinds of content based on grounds like defamation,” Google said in a statement.

“In addition to the reports we receive from our users, our teams also invest massively in combating harmful content on the internet and use technology to identify and eliminate it from our platforms” the company said in its monthly report on compliance.

The company claimed it was part of its automated detection process it revoked 551 accounts in the country.

“We invest a lot of money in combating harmful content on the internet and utilize technology to detect and eliminate it from our websites.

This involves using automated detection systems for certain of our services to stop the spread of harmful content, such as child sexual abuse materials and violent extremist content” Google said.Google.

In conformity with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 (IT Rules), Google together with other social media platforms are required to release regular transparency reports with specifics of user complaints in India and actions taken and the removal measures taken as the result of the automated detection.

In the new IT rules of 2021, major social and digital media platforms -with more than 5 million users — with over 5 million usersmust publish each month compliance reports.