Google apologises for mishandling harassment, promises change

“We recognise that we have not always gotten everything right in the past and we are sincerely sorry for that,” Google CEO Sundar Pichai wrote in a note to employees on Thursday.  The walkout by Google employees was in protest against sexual harassment at the company and its improper handling of sexual misbehaviour allegations against top executives. “Over the past few weeks Google’s leaders and I have heard your feedback and have been moved by the stories you’ve shared...It’s clear we need to make some changes,” Pichai said.

Promising more transparency on how it handles harassment allegations, Pichai said Google will double down on its commitment to be a “representative, equitable, and respectful workplace”. Among the key changes announced by the Google CEO includes making arbitration optional for individual sexual harassment and sexual assault claims. Google is overhauling its reporting channels by bringing them together on one dedicated site and including live support, he informed. “We will enhance the processes we use to handle concerns, including the ability for Googlers to be accompanied by a support person,” Pichai said. Google will offer its employees extra care and resources during and after the process, he said.

“This includes extended counselling and career support,” Pichai said, adding that the company would also update and expand the mandatory sexual harassment training. The new policy changes announced by Google have virtually met most of the demands by Google protesters, except the one that demanded a place for an employee representative on the company’s board.

Organisers of last week’s massive protests called for more transparency in handling sexual harassment, employee empowerment, and inequality over pay and work opportunities. The global walkout spread to many countries in Europe, North America and Asia, including Britain, Singapore, Japan, Germany, and Google’s headquarters in Mountain View in northern California.