Financial details of 3,80,000 customers hacked: British Airways

Urging the customers to immediately contact their banks after their credit cards details were compromised, the airways said it was investigating the theft that happened between August 21 and September 5.

“We are investigating, as a matter of urgency, the theft of customer data from our website and our mobile app. The stolen data did not include travel or passport details,” BA said in a statement.

“From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised. 

“The breach has been resolved and our website is working normally. We have notified the police and relevant authorities,” the statement added.  The airways said if you believe you have been affected, please contact your bank or credit card provider and follow their recommended advice. 

“We are sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously,” BA said, adding the airways will contact affected customers directly to advise them of what has happened.

“Every customer affected will be fully reimbursed and we will pay for a credit checking service,” said BA, urging the customers to change their passwords for logging into its website and the mobile app. This is not the first time the airlines has been affected on the data protection front.