Access buys RCM provider Pacific BPO

Pacific BPO’s 2,100 employees will become a part of Access Healthcare, making the organisation one of the largest healthcare outsourcing companies, with a resulting employee base of over 11,000 employees and over 1,000 automated agents (bots), operating from 19 delivery centres across US, India, and the Philippines.

Headquartered in Noida, India, Pacific BPO was founded in 2010. Pacific BPO has a client base that includes hospitals, physician practices, and revenue cycle intermediaries. “This acquisition is about achieving scale and leveraging shared values,” said Anurag Jain, Chairman, Access Healthcare. “With the addition of hospital inpatient revenue cycle management capabilities that Pacific BPO brings, we have significantly increased the breadth of healthcare customers in our portfolio. We now have one of the most diversified set of customers in the revenue cycle space.”

As Pacific BPO integrates into Access Healthcare, Pacific CEO Kumar Shwetabh becomes part of the executive leadership team of Access Healthcare as president of the hospital business. He will lead the company’s foray into the hospital revenue cycle services space, an area of increasing importance in an era of cost constraints and rising expectations to demonstrate improved outcomes. Kumar will also continue as CEO of Pacific BPO.