Call drop: Telcos to install 150,000 towers by March 2017

“To obtain direct feedback from subscribers and use that feedback to solve the problem of call drops, DoT (Department of Telecommunications) has launched an Integrated Voice Response System (IVRS) in Delhi, Mumbai, Punjab, Uttar Pradesh, Uttarakhand, Maharashtra and Goa on December 23, 2016,” the statement said. 

The IVRS will be extended to the entire country soon. “The platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them,” Communications Minister Manoj Sinha said adding initially the government will use the platform for call drops and will extend this to receive consumer feedback in other areas as well in the future. 

“Subscribers will receive an IVRS call from the short code 1955. They will be asked a few questions about call drops such as: Are they facing call drops in their area or not? They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops,” the statement said. The feedback of the subscribers will be shared with the TSPs so that they can take corrective steps in the identified areas, to improve the mobile network for addressing the problem of call drops, it added