Federal Bank launches AI-powered virtual assistant for customers

The Federal Bank on Thursday launched FEDDY, an Artificial Intelligence-powered virtual assistant to help customers with banking-related queries anytime.

The bank said while most of the similar AI-powered virtual assistants are available only on its website, FEDDY can be accessed via Alexa, Google Assistant and WhatsApp.

"FEDDY is also integrated into Google Business Messaging, a first-of-its-kind feat by an Indian bank. On Google search, FEDDY can be accessed by clicking the "message/chat'" option available against the searched bank branch," it said in a release.

The bank said FEDDY can be reached on WhatsApp by typing "FEDDY" and sending it to 8108030845.

The bank has recently come out with innovative and user-friendly facilities such as FedSelfie, under which individuals can open their accounts by merely taking a selfie, and Federal 24x7, which makes possible the opening of accounts through a video call to the bank.