The state government plans to implement a single-window petition clearance online system at an estimated cost of Rs 13 crore shortly, officials revealed.
Once in force, the public can send petitions through email and social media from anywhere, officials said and added that such petitions would be directly forwarded to the concerned departments which would be linked through online resources. Each petition would have a cutoff date on or before which an ATR (action is taken report) should be issued by the department concerned. The ATR would be automatically forwarded to the beneficiary, they said. With most member of the public having access to cell phones, it would ensure that crowds at the weekly grievances redressal on Monday will see lesser crowds as petitions could be sent online.
While the production cost would be Rs 13 crore, maintenance of the entire system for 3 years would be around Rs 65 crore, officials averred. Chief Minister Edappadi K Palaniswami is expected to launch the single window online petition system in January, officials ended.