“The system will help integrate the grievance redressal mechanisms and helplines of all departments and will bring them on a single platform. The new mechanism will offer quick solutions to the grievances of public,” said officials of Information Technology (IT) department.
After receiving complaints that the process of grievance redressal is getting delayed at various places in the state, Chief Minister Edappadi K Palaniswami in September announced setting up of IIPGCMS. The task of forming the integrated mechanism, by not just integrating the grievance redressal mechanisms of all departments, but to integrate the grievance redressal system in all the districts that is conducted on all Mondays, was entrusted to Tamil Nadu e-governance agency, under IT department.
Officials said that as there were several toll free numbers for every department, including agriculture, fisheries and pensioners, the primary task of e-governance agency was to integrate all the toll free numbers setup for grievance redressal by every department and to setup a toll free number that could be easily remembered.
A proposal was sent to the government for providing a toll free number and Chief Secretary K Shanmugam, after careful examination, had allotted the toll free number ‘1100’ for IIPGCMS.
Officials further said that since 2016, toll free number ‘1100’ has been used for Amma Call Centres, launched by the late chief minister J Jayalalithaa and after the order from Chief Secretary, a common platform will be setup for both IIPGCMS and Amma Call centres. Nearly 100 staff have been appointed separately to address the public grievances under IIPGCMS and the number of staff will be increased based on the response to the mechanism.