Blue Cross of India is launching an interactive caller support system for those who wish to report cases of injured or unwell animals or seek information. The move aims to ensure that callers can reach the NGO and reduce time waiting on the line to connect to the desk, a release said.
In the statement, Kumar added that smoother connectivity will encourage to public to report more cases of animal injury. The IVR menu will also include assistance on adoption, donation, volunteering, and more.
“Earlier, we had three landline numbers that would be manned by two staff each during the morning and night shifts. We have had to increase the number of staff and volunteers manning the lines during peak hours to make it easier for the public to reach us. In spite of this, our numbers remain continuously engaged for many callers. With the new system, which has unlimited lines, no one will get a busy tone; even if all the agents are busy, they can leave a voice message for rescues,” said Kumar.
The previous numbers will be discontinued from January 1, 2020. “Until then, the old numbers will still be answered but only be used for emergencies,” said Kumar.