In a novel initiative, the Tamil Nadu State Marketing Corporation (Tasmac), the government-run monopoly agency that sells liquor in the State, has decided to bring a consumer redressal forum to solve various issues faced by its customers and employees.
A senior Tasmac official told DT Next that the redressal forum, comprising senior officials from Tasmac and Excise Department, would look into all the issues raised by the consumers and staff.
“A redressal camp for the public will be conducted once a month at all districts in the State, during which all the issues faced by the consumers will be taken up,” he added.
Grievances of consumers regarding deficiency of goods and services would be redressed by the officials appointed in each district. According to the official, one of the common issue raised by several consumers is that most outlets were selling liquor above the maximum retail price (MRP),” he said, adding “Another issue that often crops up is unhygienic food served at the bars attacked to Tasmac outlets.”
Stating that written petitions would also be accepted from the public during the camps, the official said that all issues that are genuine and taken up in the gathering, would be resolved immediately.
After receiving the complaints, the forum would visit the liquor shops and bars to make an on-ground assessment and take action against the staff concerned, the official added.
“In addition, the forum will also listen to issues raised by Tasmac employees at liquor outlets. It will look into all the issues, including pay anomalies, and also conduct a camp in district Tasmac offices every week,” the official said.
As on March 31, 2019, as many as 7,074 liquor shop supervisors, 15,435 salesmen and 3,547 assistant salesmen are working in 5,152 liquor shops across the State. “A total of 1,872 bars are attached to the liquor outlets,” he said.