We are going to analyse the challenges of the business about Performance of the organisation. The word performance looks some time allergic and akin to writing an exam by the student. The reason is performance is perceived as something outside the purview of employees’ aspirations whereas it is essentially an integral part of one’s life itself at work, family and even at economic growth of the country. The performance quotient is well respected and well received at domestic front, be it travelling, visiting restaurants, shopping and conducting functions and event at family level. There performance is directly linked with the individual’s status quo and pride. Whereas it is seen at work environment as Pressure or highly ambitious or even technique of the management to push the teams for unrealistic targets. How to handle this perception or some time even reality in some organisations too?
The solution to this challenge rather opportunity is going back to what WE Deming had said, If you can’t describe what you are doing as a process, you don’t know what you’re doing. It is not enough to do your best; you must know what to do, and then do your best.
The firms, entrepreneurs and business leaders can look at implementing the proven tools like Performance Management System and Balance Score Card, KRAs and KPIs in a most scientific and practical ways to connect Employees Goals with Organisational Objectives and Goals. The key ingredient is ensuring that data points are captured every single day with simple framework and self-appraisal of the inputs on a weekly, fortnightly and monthly basis would eventually help the employees and organisation achieving greater heights holistically. Balance Score deals with the focus on Learning and development in turn it leads to strengthening of the Internal Process which directly improves the happy customer experience.