It has collated a list of notable trends in the IT management industry in 2020 as under:
Enterprises will see value of securing their AI systems
According to a recent PwC report, 62 percent of organisations in India have implemented AI in some form. As that figure grows, businesses will recognise the necessity of securing their AI systems. · Enterprises will see value in investing in explainable AI technologies, which involve the AI system giving the reasons for its actions and decisions so IT teams can review and correct the AI system in real time. AI training data and ML models will need to be protected by techniques like homomorphic encryption, which performs complex mathematical operations on encrypted information without decrypting it first.
2020 will witness the rise of hyper automation
Hyper automation will take tech growth in India a notch higher in 2020, as companies begin investing in intelligence driven by AI and ML, along with autonomous engineering powered by robotic and cognitive process automation. Hyper automation will primarily be utilised to make dynamic, complex business processes, such as insurance claims, loan processing and warehouse dispatch, faster and more precise without driving up costs.
Employees to shoulder responsibility for adherence to privacy laws
The Centre is working on implementing a data protection law similar to the European Union’s GDPR. Under this new law, businesses will need to adhere to many requirements aimed at ensuring the proper handling of sensitive information. As vital stakeholders, employees will have to bear some of the responsibility of complying with the law. Organisations may take concrete steps to educate and train their employees on new privacy concerns.
Personalisation key to deliver tailored customer experiences
Organisations will use their vast data sets to create clear, complete pictures of their customers and thereby deliver tailored customer experiences. Personalisation will help companies respond to each customer’s unique needs, so that for each interaction the right product, service or support is offered, and the right people in the company are involved. Endpoint protection will be a top priority.