Facebook Inc struggled to restore its services fully on Thursday after a 17-hour partial outage made the world’s largest social network inaccessible to users across the globe, driving a wave of online complaints.
Media reports said it was the platform’s longest ever outage. Reuters was not immediately able to verify those claims.
Facebook representatives took to Twitter to update users on the problems. A Facebook spokesman, asked for more details, would only repeat the company’s initial statement on the outage on Wednesday, saying that it was working to resolve the issue as soon as possible. Instagram, Whatsapp and Facebook apps were down for much of Wednesday, although the photo-sharing social network said it was back up early on Thursday. Facebook was yet to provide an update on its other services.
“Anddddd... we’re back,” Instagram tweeted along with a GIF image of Oprah Winfrey screaming in excitement.
Social media users in some parts of the United States and Europe as well as in Japan were hit by the disruption, according to DownDetector’s live outage map.
“Ya’ll, I haven’t gotten my daily dosage of dank memes and I think that’s why I’m cranky. #FacebookDown,” tweeted Mayra Mesina, a Facebook user. The Menlo Park, California-based company, which gets a vast majority of its revenue from advertising, told Bloomberg that it was still investigating the overall impact “including the possibility of refunds for advertisers.”
On Twitter it also said that the matter was not related to a distributed denial of service (DDoS) attack. In a DDoS attack, hackers use computer networks they control to send such a large number of requests for information from websites that servers that host them can no longer handle the traffic and the sites become unreachable.
Facebook on Thursday announced licensing partnerships with India’s leading music labels, including T-Series Music, Zee Music Company and Yash Raj Films, to allow its users to include their favourite tracks while sharing their posts and videos on the social network as well as on Instagram. “Starting today, people in India can include hundreds of thousands of licensed Indian music in the videos and posts they share on Facebook, making their moments more meaningful and personal,” Facebook said. Before this partnership, Facebook pulled down any post that used music of famous labels due to copyright issues.